4 Reasons CX is Suffering and 5 Things You Can Do About it
Something is wrong with CX efforts. Forrester's 2022 Customer Experience Benchmark Study revealed that customer experience (CX) quality in 2022 dropped to pre-pandemic levels following impressive gains made by firms in 2021.
"76% of customers have switched to a competitor after one bad experience."
—Salesforce State of Marketing report
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Knowledge is power.
Learn why CX is failing, and five things you can do about it.
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